Prescription Refills

In order to get a medication refill, we require 24 to 48 hours notice.

Step 1: Fax request

Have your pharmacy fax SHCS a refill request to 415-476-6137.

Step 2: Call SHCS

Call SHCS at 415-476-1281 to confirm that we’ve received your request. Processing of prescriptions can take 24 to 48 hours.

Step 3: Pick-up prescription

After you receive confirmation that your refill has been authorized, you may pick it up at your Express-Scripts pharmacy. PH Pharmacy,  Walgreens and Safeway are a few of the Express-Scripts pharmacies. (There is a $15 co-pay for generic prescriptions and a $25 co-pay for brand-name prescriptions.)

Please note that some medications, such as pain medication, might require a follow-up visit with your SHCS provider.

Urgent Prescription Request

If you are experiencing a medical emergency, and you need your medication refilled in less than 24 to 48 hours, notify us immediately after your pharmacy has faxed in your request.