ER/Urgent Care Claims

If you have recently visited an emergency room, an urgent care center or received a bill, you will need to follow these steps to get your bill paid:

Step 1

Contact the ER or urgent care center that you visited and give them a copy of your insurance information if you have not so already. Download your insurance card now.

Step 2

Submit a Medical Records Release to the ER or urgent care center that you visited. In this release you want to authorize the ER or urgent care center to fax or mail Student Health your clinical (physician) notes and record. These notes will be reviewed by SHCS for retro-authorization.

Step 3

Call 415-476-1281 and verify that SHCS have received your ER or urgent care visit notes.

NOTE: There is a $50 co-pay ER visits and a $250 policy deductible (for urgent care). For more information about your insurance see Medical Plan.