Urgent Care Options


SHCS (if open):
  • If SHCS if open, contact the clinic for advice or a phone appointment. If you need to be seen off campus SHCS can make sure you have the appropriate referrals. SHCS phone number: 415-476-1281
  • Remember that SHCS offers evening appointments several days per week!

UCSF Acute Care and Screening Clinic:

Network Urgent Care Provider:

  • UC SHIP enrollees will have a $25 copay.
  • Concentra Urgent Care
    2 Connecticut Street
    San Francisco, CA 94107
    Tel: 415-621-5055

    Golden Gate Urgent Care
    2395 Lombard Street
    OPEN Mon.-Fri., 8 am – 8 pm
    Sat.-Sun., 9 am – 4 pm
    Tel: 415-796-2242

    Golden Gate Urgent Care
    199 W. Portal Ave
    OPEN Mon.-Fri., 8 am – 8 pm
    Sat.-Sun., 9 am – 4 pm
    Tel: 415-821-8798

    Golden Gate Urgent Care
    1600 Market Street
    OPEN Mon.-Fri., 8 am – 8 pm
    Sat.-Sun., 9 am – 4 pm
    Tel: 415-746-1812

  • Click here for a list of network providers within 15 miles.
  • You can seek care at non-network facilities as well, but the cost to you will be higher.

LiveHealth Online:
  • NEW SERVICE! UCSF students can access LiveHealth Online (LHO) for an online provider visit for urgent care needs.
  • UC SHIP students will be charged their urgent care copay of $25. Non-UC SHIP enrollees can also access the service for $49. Just enter your UC SHIP member number when logging in to the site.
  • Please be ready to enter SHCS’s email ([email protected]) when logging in to LHO so your clinical summary is forwarded to your chart for continuity of care.
  • Click on the links below for more information about LiveHealth Online:

    Overview of LiveHealth Online 

    FAQ about LIveHealth Online 

  • Click here to connect to LiveHealth Online. You may also access LHO from your smartphone by searching for the LiveHealth Online Mobile app.



If you experience a mental health emergency – proceed to the closest emergency room. For non-emergent needs:

If SHCS is open:
  • SHCS encourages students with an urgent mental health concern to connect with us as soon as possible.
  • Call or walk in to either the Parnassus or Mission Bay Student Health and Counseling Service.
  • • If you wish to schedule an appointment at a future date, call SHCS and ask for an appointment. If you feel your concern is urgent, just inform the staff.

If SHCS is closed
  • If you feel your situation is urgent (thoughts of harming yourself or others for example) go to the closest emergency room.
  • You can also get support anytime from the 24/7 Mental Health Crisis Line. Call SHCS (415-476-1281) and choose option 7. You will be connected to a service staffed by non-SHCS counselors who can assist you.



Are referrals needed for urgent care?:

Always seek a referral from SHCS to ensure payment and so that SHCS may provide you with follow-up care

  • For urgent care locations that bill as urgent care – you do NOT NEED a referral.
  • For urgent care centers that bill as primary care – you NEED a REFRRAL. To get retro-authorization, request that the visit notes (medical record) be sent to Student Health as soon as possible. For more information, visit ER/Urgent Care Claims
  • LiveHealth Online does NOT require a referral.