Patient Instructions for Zoom Telehealth Appointments

There has been a recent implementation of an updated Zoom process for accessing your telehealth appointments. Within 30 minutes of your appointment start time, you can start the check in process through your portal. The new process is quick and easy and it all takes place within your PATIENT PORTAL.

  1. From your appointments page, you will see your current/upcoming appointment listed:

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  1. The ‘Appointment Check In’ link will not appear until 30 minutes of your appointment.
  2. After clicking ‘Appointment Check In’, you will be prompted to select the state you are calling from, and then click OK.

Select State

  1. You will get a confirmation of your successful check in.

Successful Check-in Confirmation

  1. The clinic staff will be notified of your successful check in.
  2. When the clinician or nurse is ready to start your appointment, you will then have an ACTIVE Zoom link to click on ‘Join Meeting’.

**You may need to click on Refresh if you need to update the page to see the ‘Join Meeting’ link.

You may need to click on Refresh if you need to update the page to see the ‘Join Meeting’ link

  1. This will put you in the WAITING ROOM. The provider will admit you as soon as they are ready to start the appointment.