Duo Multifactor Authentication FAQ
- Duo is the application UCSF has chosen for its two-factor authentication solution.
- Two-factor authentication helps us protect you, your work and the University by providing a second layer of protection, beyond your network login password, to ensure that your every login from every device is legitimate. Requiring two-factor authentication with MyAccess, ensures that you, and only you, are accessing the systems you use that contain sensitive information, protecting you and the University from identity theft.
- You will need to be enrolled in Duo if you use an application or service that requires it, such as Pulse Secure VPN, Outlook Web Access, MyAccess, or any applications that access ePHI, like MyHealthRecord. All new students are automatically enrolled in Duo and are sent instructions by email on how to register their mobile phone.
- As of June 30, 2020, Duo is required for any application that uses MyAccess for authentication, including MyHealthRecord (myhealthrecord.ucsf.edu). If you are on a campus network (either physically on campus or via the Pulse Secure VPN), MyAccess will detect that and not prompt you for the Duo secondary password.
- The IT Service Desk is the best way to get assistance with Duo authentication any time of the day. They would be aware of any previously reported issues and are trained to assist staff and students alike with problems related to Duo authentication. The phone number for the IT Service Desk is 415-514-4100. Their email address is [email protected]. If it is not urgent, you can open an incident ticket at help.ucsf.edu to report DUO issues.
